Refund Policy

Last updated: 9 November 2026

We want you to be satisfied with our work. This policy explains when payments are refundable.

Custom software and websites

• If you cancel before any work starts, the advance is refunded after deducting any third-party costs already paid (such as domain or hosting purchased for you).
• Once design or development has started, payments for work already completed are not refundable. Any unused advance for work not yet started is refunded.
• Completed milestones that you have approved are not refundable.

Ready products and subscriptions

• We offer a demo before you subscribe so you can check the product fits your needs.
• Monthly subscriptions can be cancelled anytime and stop at the end of the paid month. No partial refunds are given for the current month.
• Yearly plans cancelled within 15 days of the start date are refunded after deducting setup charges. After 15 days, yearly plans are not refundable.

AMC and support

AMC fees are not refundable once the AMC period has started.

Third-party charges

Domain names, hosting, SSL, SMS packs, app store fees and similar third-party charges are not refundable.

How refunds are paid

Approved refunds are paid to the original payment method or bank account within 7 to 10 working days.

Requesting a refund

Email info@hconhitech.com with your name, invoice number and reason. We reply within 3 working days.